Customer Service
Professional Team Communicate intentions Sincere Service
Complaint suggestion
A.Claim procedure
1. Owner call in and make complaint, which will be recorded in detail
2. Decide the complaint type and judge the rationality of the complaint. If not, explicit answer will be given.
3.Investigate and analyse the cause.
4. Confirm person in charge
5.Draw up resolution
6. Handling information will be informed to the owner within 3 days from complaint recording.
7.Return visit
B. Complaints hotline
0512－51537810、0512－51539101
C. Complaints mailbox
liubing@fountaingroup.com.cn
